Terms of Use

Scope — the whole site. These Terms govern all of PropListing: the public property marketplace and area pages, the transacted-price pages, the calculators, an agent's own page, and the agent tools behind a login. There is no longer a separate consumer site with separate terms — everything that used to live at dsrcalculator.com.my is part of this site now, and these Terms cover it.

You do not need an account for most of it. Clause 2.1 says what applies to you if you are here as a buyer, a tenant, or a visitor.

1. Who we are and what these Terms cover

These Terms of Use ("Terms") are a binding agreement between you and the operator of PropListing, based in Malaysia ("we", "us", "our", or the "Platform Operator"), governing your access to and use of the site and everything on it (the "Platform") — a property marketplace open to the public, together with subscription tools for registered real estate agents.

By using the Platform, creating an account, or subscribing, you agree to these Terms. If you do not agree, do not use the Platform. Our Privacy Policy forms part of these Terms.

2. The service and who may use it

The Platform gives a registered agent a toolkit, which may include: property listings that appear on the marketplace and on other agents' pages; an agent's own public page carrying their name, photo, and listings, with a shareable link and QR code; a message box collecting enquiries from those listings and that page; calculators for use with their own customers; co-broking, which an agent turns on per listing; and Property Reel, where registered agents post short property videos.

The Platform is offered only to real estate negotiators and agents validly registered with the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP) — i.e. holders of a current REN / REA / PEA registration.

This applies to accounts and to the agent features. The public marketplace pages are open without an account — see clause 2.1.

By registering you represent and warrant that:

you are a BOVAEP-registered REN / REA / PEA in good standing, and your registration is current; and
the registration number, firm details, and credential image you provide are true, current, and your own.

We may verify your registration status and may suspend or remove access if your registration lapses, is misrepresented, or cannot be verified.

2.1 Public visitors to the marketplace

Most of the Platform is open to the public without an account: the property marketplace, area pages, individual property pages, agents' own pages, the transacted-price pages, the calculators, and the enquiry forms on them.

If you use those pages without an account — as a buyer, a tenant, or an agent who has not registered — these Terms apply to you as well, in particular clause 4 (facilitator only), clause 5 (disputes), clause 13 (limitation of liability) and clause 14 (indemnity). You do not need an account, and you are not our customer; those pages are provided as-is.

You must not use the public pages to scrape, harvest, or bulk-collect listings, agent names and photographs, transaction data, or any other content, whether by automated means or by hand; to republish or resell that content; to contact agents for anything other than a genuine property enquiry; or to submit another person's details as if they were your own.

3. Accounts and acceptable use

3.1 Your account

One account per agent. You are responsible for everything that happens under your account and for keeping your credentials confidential.
You must give accurate, current, and complete information and keep it up to date.
You must not share, sell, or transfer your account, or let anyone else use it.

3.2 Acceptable use

You agree not to:

provide false, misleading, or impersonated identity, registration, firm, or licence information;
scrape, harvest, crawl, bulk-export, or systematically extract data from the Platform;
access, or attempt to access, guess, enumerate, or interfere with another agent's leads, listings, contact requests, or records (attribution and access isolation are enforced server-side — see clause 10);
upload unlawful, infringing, defamatory, or harmful content, or any malware;
probe, scan, or test the vulnerability of, or otherwise disrupt, the Platform's systems or security;
use the Platform to send unsolicited marketing in breach of applicable law;
represent or imply, to a customer or anyone else, that you are an employee, staff member, or representative of the Platform, or that we employ, endorse, or are responsible for you — when you contact a customer you must make clear that you are an independent registered agent, not the Platform or its staff; or
circumvent a co-broke partner you have connected with, or go behind them to their buyer or seller.

We may investigate suspected breaches and act under clause 7.

4. The Platform is a facilitator only — no warranty, no transaction party

This clause is fundamental. Please read it.

The Platform provides software tools and a record-keeping service. It is a venue and an instrument; it is not a party to, agent for, broker of, or guarantor of any transaction, arrangement, or dealing — whether between two agents (e.g. a co-broke arrangement) or between you and your customer/client.

Without limiting that, we do not:

verify, vet, inspect, or guarantee any property, listing, photo, price, or listing detail;
verify, qualify, score, or guarantee any lead, or that any lead will respond, transact, or complete;
guarantee any commission, commission split, co-broke outcome, sale, rental, financing approval, or any other result;
hold, handle, receive, escrow, disburse, or otherwise touch any money — including any earnest deposit, booking fee, commission, or stakeholder money;
mediate, adjudicate, arbitrate, or take sides in any dispute (see clause 5); or
act as your employer, principal, or estate agency firm.

Any contract, co-agency arrangement, introduction, viewing, negotiation, or transaction is solely between the relevant parties, who are responsible for their own due diligence and for complying with their own legal and professional obligations. The Platform and its content are provided "as is" and "as available."

4.1 Listings are the agent's content, not ours

Every listing — the price, the address or area, the size, the photos, the description, and whether it is still available — is entered and controlled by the agent who posted it. We do not inspect the property, verify ownership or authority to market it, check the price, confirm the photos are of that property, or check whether it is still available.

A listing may be out of date. A property may already be sold, rented, or withdrawn while its page is still online. Nothing on a listing page is an offer or a representation by us.

Before you pay any money, sign anything, or rely on any figure, verify it yourself with the agent and with your own professional advisers.

4.2 When you send your details to an agent

If you submit an enquiry, you are asking us to pass your name and contact number to the agent who posted that listing. That is the whole of what we do:

we pass your details on, and the agent contacts you directly;
we do not vet the agent beyond checking that their BOVAEP registration was verified at the time;
we do not supervise or take responsibility for what the agent says, offers, or does afterwards;
we do not guarantee that any agent will contact you, or within any period; and
we are not a party to anything you and that agent go on to agree.

From the moment your details reach that agent, they are responsible for how they use and keep them.

5. Disputes between users are not our responsibility

You acknowledge and agree that:

the Platform is not a party to any arrangement or dealing between you and another agent, or between you and your customer/client;
any dispute — including any commission or co-broke split dispute, any allegation that a party was bypassed, any disagreement over a lead, listing, introduction, or transaction, or any dispute over who is entitled to what — is solely between the parties to it, and you must resolve it directly with the other party;
we have no obligation to mediate, investigate, adjudicate, arbitrate, take sides, freeze records, reverse attribution, or otherwise become involved, and we are not liable for any such dispute or its outcome; and
if we choose, at our sole discretion, to provide a record (such as a record of a co-broke connection made on the Platform) or to take any administrative step, that does not make us a party to, or responsible for, the dispute; and
you will not name us, join us, or compel our participation as a party, defendant, mediator, or witness in any suit, arbitration, or other proceeding arising out of a dispute between you and another agent, or between you and your customer/client — our only involvement, if we choose to act at all, is to provide whatever record of the connection we hold. (This does not affect any claim you may have directly against the other party to your dispute.)

(Your indemnity for disputes is in clause 14.)

6. Customer personal data — you are responsible; do not leak it

When you use the Platform you will handle the personal data of your customers/leads (for example, a customer's name, contact number, and the financial inputs used for a DSR calculation). In respect of that personal data:

You are the responsible party. As between you and us, you are responsible for the customer personal data you collect, input, store, or handle through the Platform, and for handling it lawfully — including obtaining any consent you require from the customer (see the Privacy Policy).
Do not leak or misuse it. You must not disclose, sell, pass on, or otherwise make available a customer's contact details or personal data to any third party or to any other agent — whether to on-sell the lead, for a co-broke, or for any other purpose — except through the Platform's own intended mechanisms (see below). You must not use customer data for any purpose the customer did not agree to.
What the Platform legitimately does is not a "leak." The Platform's own features — attributing a lead to the agent it belongs to, routing an unattributed lead to the platform pool, and connecting two agents on the co-broke board so they can choose to exchange contact details — are services we provide, operated through our controlled mechanisms, and are not a breach of this clause. This clause is directed at your own, off-platform disclosure or misuse of customer data.
Your responsibility, your liability. Any unauthorised disclosure, leak, sale, or misuse of customer personal data by you is your sole responsibility and your breach — not ours (the indemnity in clause 14 applies).

7. Suspension, removal, and termination

We may suspend, restrict, or terminate your access (in whole or in part), remove content, or close your account, with or without notice, if we reasonably believe that: you have breached these Terms (including clauses 3, 6, or the no-circumvention commitment in clause 3.2); your BOVAEP registration has lapsed or your eligibility can no longer be verified; your use poses a security, legal, or reputational risk; or we are required to do so by law or a regulator. Where practical and lawful we will give notice and an opportunity to remedy. Termination does not relieve you of obligations accrued before it (including fees due). Clauses that by their nature should survive (including 4, 5, 6, 8, 9, 10, and 14) survive.

8. No legal, financial, or valuation advice

Nothing the Platform produces is professional advice, and none of it may be relied on as such.

Calculator results are ordinary arithmetic run on the figures you enter. They are not a loan approval, an offer of credit, or a statement of what any bank will do. Every lender assesses affordability on its own rules.
Transacted-price pages report data published by third parties (see clause 12.2). They are not a valuation, and we do not provide valuation services.
Records and documents the Platform generates are records of what happened on the Platform. They do not replace any agreement, consent, or filing that the law or BOVAEP requires of you — in particular, a co-agency arrangement still needs whatever the applicable standards require, agreed between the firms concerned.

If you need legal, financial, tax, or valuation advice, get it from someone qualified to give it.

9. Intellectual property

Our IP. The Platform software, design, interfaces, text, logos, the DSR calculation tooling, and all related intellectual property are owned by or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose during your subscription. You may not copy, modify, reverse-engineer, resell, or create derivative works except as the law allows.
Your content and leads. You retain ownership of the content you create and upload (such as your property listings, your profile, the content of your own page, and your Property Reel videos), and leads attributed to you are yours. We do not recall your leads except in the limited situations described in clause 10. You grant us a licence to host, store, process, and display this content and these leads solely to provide and operate the Platform for you (including to attribute leads and record co-broke arrangements). The personal data within a lead belongs to the individual it is about and is handled under clause 6 and the Privacy Policy. This licence ends when the content is deleted or your account is closed, subject to the retention described in the Privacy Policy.3.

10. Lead attribution and isolation

How an enquiry is attributed. When a visitor reaches a listing through an agent — through that agent's own page, or through a link that names them — an enquiry from that visit is attributed to that agent. An enquiry that arrives without any agent attached to the visit is attributed to the agent who posted the listing. An enquiry that arrives with no listing and no agent — for example straight from a calculator — is not attributed to anyone and goes to the platform pool, from which we may distribute it.

Attribution is decided by us, on our servers. It is not something the browser, the visitor, or you can set. We may change how attribution works, and we may decline to attribute or to distribute an enquiry.

Isolation between agents. An agent can only ever see the enquiries attributed to them. You must not attempt to access, infer, or collect another agent's enquiries or customer data by any means.

No guarantee. We do not promise any number, quality, or type of enquiry, and attribution is not a promise of a deal.

11. Subscription, fees, and billing

11.1 Plans. The Platform is a paid subscription service, offered on tiered plans. Plans differ in how many listings you may have live and how many boosts you get — we do not sell credits, top-ups, or per-action quotas. The features and price of each plan are shown on the Platform and may change; we will give reasonable notice of a price change for your next billing period.

11.2 Free trial. We may offer a free trial to new agents from time to time (for example, a 14-day trial). Whether a trial is available, and its length and terms, will be shown when you sign up. We may change or withdraw trial offers.

11.3 Billing and renewal. Subscriptions are billed in advance for each monthly billing period and renew automatically at the then-current price until you cancel. By subscribing you authorise us and our payment provider to charge your payment method for each period.

11.4 Payment provider. Payments are processed by a third-party payment provider; we do not store your full card details, and the provider's own terms may apply.

11.5 Cancellation. You may cancel at any time. Cancelling stops future renewals — your subscription and paid features stay active until the end of the period you have already paid for, after which they will not renew.

11.6 Upgrades and downgrades. If you upgrade, the change takes effect immediately and you pay the prorated price difference for the remainder of the current billing period. If you downgrade, the change takes effect at the end of your current billing period — you keep your current plan and its features until then — and no refund or credit is given for the difference.

11.7 Failed payment or lapse. If a renewal payment fails or your subscription lapses, your paid features may be paused or downgraded. After a short grace period (currently 3 days), new leads coming in through your link are routed to the platform pool instead of to you (see clause 10), and listings or co-broke posts above your plan's limit may be hidden until you resubscribe or reduce them.

11.8 Refunds. Fees are non-refundable, including for partial or unused periods and for any downgrade.

11.9 Changes to plans and prices. We may change plans, features, quotas, or prices. For a price change affecting your renewal, we will give reasonable notice; continued use after it takes effect means you accept the new price.

12.10 Taxes. Prices are exclusive of applicable taxes. No SST currently applies; if any tax (such as SST) becomes applicable, it will be added to the price, and you are responsible for taxes due on your subscription.

12. Compliance

You agree to use the Platform in compliance with all applicable Malaysian laws, and acknowledge our compliance posture:

Anti-corruption — Malaysian Anti-Corruption Commission Act 2009 (Act 694), including section 17A (corporate liability for corruption). We do not offer, give, solicit, or accept bribes or improper inducements, and expect the same of you. You must not use the Platform to offer, facilitate, or conceal any corrupt payment or improper advantage.
AML/CFT. Although the Platform does not handle client money, you must not use it to facilitate money laundering, terrorism financing, or sanctions evasion, and you must comply with your own AML/CFT obligations.
Personal data protection — PDPA 2010 (as amended by Act A1727 2024). How we handle personal data is set out in the Privacy Policy.

12.1 Advertising a property you were not appointed to

Your own page, and the marketplace, show your listings alongside listings from other agents. Standard 7 of the Malaysian Estate Agency Standards requires that a co-agency party not advertise or promote a property unless the listing firm has agreed. That obligation is yours, not ours, and it applies to what appears under your name.

Accordingly, when you display a listing anywhere on the Platform, you represent and warrant that:

for your own listings — you hold a current, valid appointment from the owner, and it permits the listing to be advertised on this Platform and shown on other agents' pages;
for another agent's listing — you are relying on that agent having turned co-broking on for it, and you will not present it as your own appointment, misstate the terms on which it is available, or advertise it after being told to stop;
you will remove any listing promptly once the appointment ends, the property is withdrawn, or the listing firm asks you to.

We do not verify appointments and we are not a party to them. If a listing firm, an owner, or the Board raises a complaint about a listing shown under your name, it is yours to answer, and clause 14 (indemnity) applies.

When you turn co-broking on for a listing, you are giving other agents on the Platform permission to display and promote that listing. You can withdraw that permission by turning co-broking off; that stops future display but does not undo what has already been published elsewhere.

12.2 Transacted-price data

Some pages report property transaction data published by government sources, including the National Property Information Centre (NAPIC) / Valuation and Property Services Department (JPPH). We reproduce that data; we do not compile it, verify it, or stand behind it. It may be incomplete, out of date, or wrong, and coverage varies by area and period.

It is not a valuation, and we do not provide valuation services. Do not treat these figures as a professional opinion of value or as a basis for pricing, offering, lending, or any other decision. If you need a valuation, engage a registered valuer.

12.3 Calculators

The calculators on the Platform are ordinary arithmetic applied to the figures entered. They do not check any bank's rules and are not a loan approval, an offer of credit, or a statement of eligibility. See clause 8. As an agent, you are responsible for handling your customers' personal data lawfully (see clause 6).

13. Limitation of liability

To the maximum extent permitted by Malaysian law:

14.1 You use the Platform at your own risk, and you are responsible for all costs associated with your access to or use of it.

14.2 We, our directors, officers, employees, and representatives are not liable for any loss, damage, cost, claim, or demand of any kind — whether direct, indirect, incidental, special, compensatory, consequential, or punitive — arising out of or in connection with the Platform, these Terms, or your use of (or inability to use) the Platform, including (without limitation): any loss of profit, revenue, commission, business, goodwill, or opportunity; any dispute between agents, or between you and a customer (including any commission or co-broke split dispute, or any bypass allegation); the accuracy, quality, legality, or completeness of any listing, lead, property detail, or user-submitted content; any decision made in reliance on a calculator estimate; any service interruption, downtime, data loss, or unavailability; and any unauthorised access to or misuse of data caused by factors beyond our reasonable control.

14.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law (for example, liability for death or personal injury caused by negligence, or for fraud).

14.4 Cap on liability. Without limiting clause 13.2, and to the extent any liability to you cannot lawfully be wholly excluded, our total aggregate liability to you for all claims arising out of or in connection with the Platform and these Terms — however arising, whether in contract, tort (including negligence), or otherwise — will in any event not exceed the total subscription fees you paid to us in the twelve (12) months immediately before the event giving rise to the claim. This cap is a fallback: where the exclusions in clause 13.2 apply, they apply in full; this cap operates only if and to the extent a court holds that some liability nonetheless remains.

14. Indemnity

You agree to indemnify and hold us (and our directors, officers, and employees) harmless from any claim, loss, or cost (including reasonable legal costs) arising from: your breach of these Terms; your misuse of the Platform; your content; your handling, disclosure, or misuse of customer personal data (clause 6); or your dealings or disputes with any other agent, customer, or third party (clause 5).

15. Property Reel

The Platform includes Property Reel, where registered agents post short property videos. Your use of it is also governed by our Community Guidelines.

Your content. You are responsible for what you post. Do not post customer contact details or personal data, phone or other contact information, or anything unlawful, misleading, defamatory, or infringing.
People in your video. If a person is recognisable in a video — a customer, an owner, a tenant, a colleague, a passer-by — you must have their permission before you post it. The same goes for anyone whose voice can be heard.
What the camera catches. A viewing walkthrough records someone's home. Do not post footage showing documents, keys, security arrangements, or anything else the owner or occupier would not want published, and remove it if they ask.
Music and audio. Any music, soundtrack, or other audio in your video must be yours to use. Background music from a commercial recording usually is not, even for a few seconds.
Our moderation. We may screen posts automatically and may review, remove, restrict, or refuse any content, and suspend posting rights, at our discretion.
Not verified. Reel content is posted by agents themselves; we do not verify its accuracy, pricing, or validity (clause 4 applies), and any deal you discuss through it is between you and the other agent (clause 5).
Licence. The licence you grant in clause 9.2 covers your Reel videos, so we can host and display them.

16. Changes to these Terms

We may update these Terms from time to time. For a material change we will give reasonable notice (e.g. by posting the updated Terms with a new "Last updated" date and/or notifying you in-app or by email). Continued use after the change takes effect means you accept the updated Terms.

17. Governing law, jurisdiction, and contact

These Terms are governed by the laws of Malaysia, and you submit to the exclusive jurisdiction of the courts of Malaysia (without affecting any right you have under the PDPA or other law to refer a matter to the relevant authority).
Questions: support@proplisting.my — Malaysia.

18. Entire agreement

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding your use of the Platform, and supersede any prior agreements, understandings, or representations on that subject.